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TutorBoost

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Who We Are

Our website address is: https://tutorboost.ca.

TutorBoost Workplace Policy

1. Mission Statement

TutorBoost is dedicated to providing high-quality, personalized tutoring services, fostering an engaging learning environment, and maintaining professionalism and collaboration among staff, tutors, and clients.

2. Code of Conduct

  • Professionalism: All employees, tutors, and staff must adhere to the highest standards of professionalism when communicating with students, parents, and colleagues.
  • Respect: Everyone at TutorBoost is expected to treat others with respect and fairness, regardless of their background or role.
  • Punctuality: Tutors must be punctual for all scheduled sessions and inform their supervisors in advance if they are unable to attend.

3. Tutor Responsibilities

  • Deliver high-quality, personalized lessons tailored to each student’s needs.
  • Use effective teaching techniques, including active recall, the Feynman technique, and adaptive learning methods.
  • Ensure students’ progress is documented and shared with parents or guardians as required.
  • Engage in continuous professional development and feedback sessions.
  • Maintain confidentiality about students’ academic and personal information.

4. Attendance and Scheduling

  • Tutors are required to attend all scheduled sessions unless prior approval for absence has been granted.
  • Rescheduling must be communicated at least 24 hours in advance, except in emergencies.
  • Automatic attendance systems and Zoom lecture recordings will be used to ensure accountability.

5. Communication

  • All communication with students, parents, and other stakeholders should be conducted through TutorBoost-approved channels, including the website’s live chat feature and email systems.
  • Misuse of communication tools, including inappropriate or unprofessional messages, will lead to disciplinary action.

6. Use of Technology

  • Tutors must familiarize themselves with the website’s virtual whiteboard, scheduling tools, and multilingual features.
  • Use analytics and insights to track student progress effectively.
  • Follow the guidelines for using gamification elements and personalized learning paths to create engaging lessons.

7. Website Policies

  • Tutors and staff must adhere to the terms and conditions listed on the website.
  • Reviews and ratings must be handled professionally, ensuring constructive feedback.
  • Any issues with the website, such as technical difficulties, must be reported to the development team immediately.

8. Confidentiality and Data Protection

  • All personal and academic data of students must be kept confidential and used solely for tutoring purposes.
  • Tutors must comply with TutorBoost’s data protection policies, ensuring the safety and privacy of user information.

9. Anti-Discrimination Policy

  • TutorBoost does not tolerate discrimination or harassment of any kind.
  • All complaints will be taken seriously and investigated thoroughly, with appropriate actions taken against violators.

10. Feedback and Performance Evaluation

  • Regular feedback sessions will be conducted to help tutors improve their teaching strategies.
  • Tutors are encouraged to share suggestions and feedback to improve company processes.

11. Conflict Resolution

  • Any disputes or grievances among staff, tutors, or clients must be reported to management promptly.
  • Efforts will be made to resolve conflicts amicably and professionally.

12. Compliance and Disciplinary Action

  • All staff and tutors must comply with this policy.
  • Non-compliance may result in warnings, suspension, or termination, depending on the severity of the violation.

Student Rules and Code of Conduct

  • Respect for Tutors: Students must treat tutors with respect and follow their guidance during sessions.
  • Attendance: Students must attend all scheduled lessons and notify in advance if unable to attend.
  • Preparedness: Come to sessions prepared with necessary materials and assignments.
  • Communication: Maintain a respectful and professional tone when communicating with tutors or staff.
  • Prohibited Behavior: Harassment, bullying, or disruptive behavior will not be tolerated.

Refund Policy

Refunds will only be issued under the following conditions:

  • The tutor failed to deliver the promised services.
  • A technical issue on the platform disrupted the session beyond repair.
    Refund requests must be submitted via support@tutorboost.ca within 7 days of the session.

Cookies and Data Usage

TutorBoost uses cookies to enhance user experience and provide insights into user behavior. By using the website, you consent to our cookie policy. Personal data is used solely to improve service quality and is never shared without explicit permission.

Media Policy

  • All session recordings are property of TutorBoost and may be used for quality assurance and training.
  • Tutors and students must not record or share sessions without prior written approval.

Contact Information

For assistance, contact us at:

This document serves as the official policy for all interactions and operations conducted under TutorBoost.

TutorBoost Management

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