Privacy Policy

TutorBoost Inc. (“TutorBoost”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information within our online tutoring services. By using our Services, you (or your parent/guardian) agree to the terms of this Policy.

Important Notice for Parents and Children

• To Parents: “Children” refers to individuals under 18 years of age. We provide services primarily under the supervision and consent of a parent or legal guardian.

• To Children: If you are under 18, a parent or guardian must register for an account on your behalf. Please do not submit personal contact information without their involvement.

   
   

1. Collection of Personal Information

We collect personal information reasonably necessary to provide and improve our Services. This includes:

• Contact & Account Info: Name, email, mailing address, phone number, and login credentials.

• Student Data: Age, grade level, school, academic goals, and learning needs.

• Payment Info: Billing address and payment methods (processed securely via third parties; we do not store full credit card details).

• Session Data: Attendance records and recorded tutoring sessions for quality assurance.

2. How We Use Your Information

We process your information for the following purposes:

• To create and manage accounts and deliver tutoring services.

• To match students with appropriate tutors and process payments.

• To conduct analytics, quality assurance, and internal reporting.

• To protect against fraud and comply with legal obligations.

3. Automatically Collected Data

When you use our Services, we may collect technical data such as your IP address, browser type, and interaction data (pages viewed, session duration). We use cookies to enable website functionality and remember your settings. You may refuse cookies via your browser, but some features may not work properly.

4. Disclosure and Third Parties

We do not sell personal information. We may share information with:

• Employees and Tutors: On a need-to-know basis to deliver services.

• Service Providers: Including payment processors, hosting, and analytics vendors (some may be located outside Canada).

• Legal Requirements: To comply with laws, court orders, or to protect the safety of others.

   

5. Security and Retention

We use administrative, technical, and physical safeguards (such as encrypted communications and access controls) to protect your data. We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Your Rights

Subject to applicable law, you have the right to:

• Access or correct your personal information.

• Withdraw your consent at any time.

• Request deletion or restriction of use.

   

• Lodge a complaint with a privacy regulator.

7. Contact Us

For any questions or requests regarding this Privacy Policy, please contact our support team:

• Email: support@tutorboost.ca